“Self-service, as a concept, only works when you’ve really done the hard work of re-engineering the experience.”
- Christopher Kay, Citibank
October 2010 Point of View
Today’s economic shifts are driving banks to re-think go-to-market strategies as customers demand a transparent and honest relationship with their bankers.
October 2010 Point of View
“Real estate is the second largest expense for companies and a lot of it is sitting idle.”
- Jim Brodie, IBM
October 2010 Point of View
Office studies show that physical environments are considered a financial asset with a specific and quantifiable impact on business success.
October 2010 Point of View
